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Jacob Poirrier is a seasoned Senior Professional Services Engineer at ACDI, with a career beginning in February 2016. Poirrier utilizes extensive product knowledge and IT experience to install and support software solutions for managing copy and print environments, while also ensuring high customer satisfaction. Responsibilities include managing issue resolution, mentoring support staff, and training end-users. Prior experience as a Technical Support Consultant involved troubleshooting and resolving over 1,300 support tickets and assisting project teams with technical inquiries. Jacob Poirrier's earlier role as an Asset Protection Associate at Academy Sports + Outdoors focused on loss prevention and maintaining a secure store environment. Poirrier holds a Bachelor of Science in Information Systems from Arkansas Tech University, completed in 2015.