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Vicki W. has a strong background in client services and operations, with extensive experience in the call center industry. Vicki currently holds the position of Director of Client Services at ACD Direct, where they collaborate with the CEO to develop and implement strategic plans for the company. In this role, they oversee multiple sectors of the business and ensures optimal efficiency in daily operations. Prior to joining ACD Direct, Vicki worked at Sykes Enterprises, Incorporated for over a decade, holding various managerial positions. Vicki served as a Senior Manager and Manager of Account Operations, where they were responsible for overseeing and leading teams. Vicki's expertise and experience make their a valuable asset in the field of client services and operations.

From 2007 to 2009, Vicki W. attended the University of Phoenix, where they obtained an Associate of Arts (A.A.) degree in Business Administration and Management, General.