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Diamond H Leaphart is a Technical and Billing Support Specialist at ACD Direct since May 2022, managing billing-related tasks for Primerica Online and providing technical support through Zoom for clients and representatives. Concurrently, Diamond has been employed at Apple since October 2021, specializing in iOS Tech Support and Apple Media Services, addressing various customer inquiries covering Apple Pay, Apple Card, and troubleshooting across Apple devices. Previous experience includes working at WMBF as a Marketing Producer and Motion Graphic Artist, where Diamond produced promotional graphics and assisted in local business advertising, as well as serving as an Assistant News Specialist, handling various news production roles. Diamond holds a Bachelor of Arts degree in Mass Communication with a Broadcast Journalism Track and a Minor in Spanish from Francis Marion University.