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Rakesh Kumar has a diverse work experience spanning over several years. Rakesh began their career in 2003 at Rajiv Gandhi Cancer Institute & Research Centre as a Billing Assistant, where they were responsible for creating invoices and credit memos, issuing them to patients, and updating patient files. Rakesh then joined Concentrix in 2006 as a Deputy Manager, overseeing customer interactions with a healthcare insurance client. In this role, they managed process trainers and implemented process improvements such as automation of quality check procedures and process reengineering. After more than 15 years at Concentrix, they moved on to CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED in 2021, serving as an Ops Manager and later as a Training and Quality Manager. Currently, they are working at Accurio as a Senior Manager Quality. Their extensive experience in managing teams, ensuring quality delivery, and driving process improvements makes him a valuable asset.

Rakesh Kumar completed their secondary education at Maharaja Agrasen Model School from 1989 to 1998. During this time, they pursued a degree in Senior Secondary with a focus on Business/Commerce, General.