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Michael Murdock is a seasoned Senior QA Engineer at Accruent, with experience since May 2011 in designing and executing manual test scripts, ensuring project quality, and maintaining platform compatibility across multiple web browsers. Prior experience includes roles as Database Analyst at Baesman, focusing on CRM database management for major retail clients, and End User Support Analyst at Verizon Wireless, administrating learning management systems. Earlier positions include Operations Specialist at Gap Inc. Direct, where Michael provided detailed reporting on customer service workloads, Business Analyst at The Longaberger Company, streamlining marketing report preparation, and Senior Fraud Specialist at Gap Inc. Direct, where Michael improved call center efficiency. Michael holds a Bachelor of Music in Music Performance from The Ohio State University and studied at the Eastman School of Music.