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Jubalyn ExWilliams is currently working at Acclaim Systems as a Help Desk, where Jubalyn has resolved or updated a cumulative of some 2,000 trouble tickets of IT and telecom services for 24-hour state public safety agencies. Jubalyn is estimated to have led the total overnight desk by 2X in responsiveness via customer-facing ticket documentation, voice calls, and email communications logged on the Verizon network. Previously, Jubalyn worked at UPMC as a Telephone Operator, where Jubalyn conducted tasks such as paging, announcing, and documenting verbal requests from healthcare providers and facility maintenance. Additionally, Jubalyn verified inpatient status for inbound callers with basic demographic information and connected incoming calls to patient phone lines.