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Michael Rocchio is an experienced Client Success Manager at accesso since August 2021, adept at managing client relationships and ensuring effective communication across various internal teams. Responsibilities include overseeing product preparation for eCommerce and point-of-sale systems, managing complex client service issues, and contributing to growth by promoting additional services. Prior to accesso, Michael spent over a decade at DialAmerica, progressing from Sales Agent to Manager of Contact Center Operations, where responsibilities included leading large teams, establishing operational strategies, and driving performance improvements. Michael holds a Bachelor's Degree in Hospitality Management from the University of Central Florida.