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Greg Barnett is an experienced professional in digital customer experience, currently serving as the General Manager of the Digital Experience Practice at AccessHQ since September 2011. In this role, Greg manages consultative solutions that enhance customer experience strategy and design, fostering meaningful connections between consumers and businesses. Previously, Greg held the position of General Manager for the NSW Branch at AccessHQ, overseeing sales and operations for a team of 85+ quality assurance professionals. Before joining AccessHQ, Greg led the Customer Experience Consulting practice at Access Testing and held various roles at IBM, including Head of Digital Customer Insights and Innovation for IBM.com in the Asia Pacific region. Greg holds a Master’s degree in Internet Communications from the University of Canberra and a degree in Hospitality from Western Sydney University.