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Leiver Chaves Rojas serves as the Regional Client Experience Manager at Access | Information Management since July 2021, following a role as Support Services Manager at VMware from February 2021 to July 2021. Prior experience includes Customer Service Manager at Amazon (October 2016 - January 2021) and Quality & Training Team Manager at Concentrix (June 2015 - October 2016), focusing on quality assurance and training processes. At Teleperformance, Leiver held various positions including Autodesk Technical Support Team Lead and Quality Analyst for Microsoft, where responsibilities encompassed process development and coaching. Earlier, as a Quality Language Representative at Stream Global Services (September 2008 - May 2012), performance metrics were consistently achieved. Leiver holds a Bachelor’s Degree in Teaching English as a Second or Foreign Language from Universidad Latina de Costa Rica (2011 - 2017).