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Virginie N. is an accomplished professional with extensive experience in customer service and strategy across various industries. Currently serving as the Group Chief Customer Experience Officer at Access Bank Plc, Virginie N. previously held key positions such as Director of Customer Services for EMEA at Techtronic Industries, Head of Customer Service for Hong Kong and Macau at Swatch Group, and managerial roles in customer strategy and experience at Mercedes-Benz Hong Kong. Additionally, Virginie N. has experience in customer strategy and operations at Ford Motor Company Europe. Academically, Virginie N. holds a Master's degree in International Marketing & E-Business from ICN Business School and a Bachelor's degree in International Business from ENC Business School.