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Vlad Mancescu is an experienced IT professional specializing in application and technical support with a strong background in Level 2 support roles. Currently serving as an Application L2 Support Engineer at Accesa.eu since June 2022, Vlad previously worked at IBM, Akka Technologies, Vodafone, Wipro Limited, and Accenture, gaining extensive expertise in IT service desk operations and support coordination, particularly in environments requiring proficiency in German. Vlad's career also includes roles in customer service and sales, and a foundational experience as a QA Tester at Electronic Arts. Educationally, Vlad holds a Bachelor's degree in Foreign Languages and Literatures from Colegiul National Ion Luca Caragiale.