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Andreea Copaceanu is a Power Platform Engineer at accesa.eu since October 2023, previously serving as a Customer Success Account Manager at Microsoft from December 2021 to October 2023, where responsibilities included resolving technical issues and managing premier support contracts. Before that, Andreea worked as a Technical Support Engineer at Microsoft, focusing on troubleshooting and customer experience with cloud technologies. Experience extends to roles such as Senior Technical Specialist at Resideo, Senior Cloud Engineer at Oracle, and Technical Support Engineer at Axway, in addition to a teaching assistant position at Academia de Studii Economice din București. Andreea's educational background includes ongoing doctoral studies in Informatics and advanced degrees in Cybernetics, Quantitative Economics, and Economic Cybernetics from the same institution, alongside a bachelor's degree in Mathematics-Physics.