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Hayley Fiksen is a Growth Strategy Senior Manager at Accenture, where responsibilities include leading the Growth & Product Innovation industry portfolio for communications, media, and technology clients. Prior roles at Accenture encompass roles such as Customer Network Global Biz Ops Lead & Chief of Staff and CMT Global Strategic Programme Director, managing complex strategic initiatives. Previous experience includes serving as eService Manager and Customer Experience Manager at EE, focusing on customer experience improvement and digital adoption strategies. Additional roles include Social Media Marketing at Recipe Guru and TEFL teacher at St Joseph's School. Hayley Fiksen began a career as a Management Consultant at Ernst & Young, with a focus on customer advisory services. Educational credentials include a Bachelor of Science in Mathematics and Economics from The London School of Economics and Political Science.