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Shilpa Thalanki is a Senior Business System Analyst specializing in Salesforce at AccentCare, Inc. since March 2022. Prior experience includes serving as a Salesforce Business Analyst at the Virginia Department of Social Services, where Shilpa acted as a liaison between technology and various business programs, including Medicaid, TOP Claims, SNAP, and TANF. Earlier roles include a QA Analyst at the Department of Social Services, focusing on Medicaid and Child Care Licensing, and a Quality Assurance Manager at Infosys, where Shilpa held multiple positions related to quality management and performance testing. Shilpa holds a Bachelor of Engineering degree in Information Science and Engineering from Visvesvaraya Technological University.