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Zorain Javaid is an experienced IT professional and operations supervisor with a strong background in technical support, customer service, and management. Currently serving as a Field Engineer and Service Desk Engineer at Accellis since January 2023, Zorain has previously held roles such as IT Support Technician at Atlanta Cars, where responsibilities included troubleshooting hardware and software, setting up workstations, and installing operating systems. Zorain's earlier experience at CENTERS, LLC involved managing member profiles, financial transactions, and customer engagement in various capacities, including Operations Supervisor and Membership Representative. Starting with enforcement and customer service roles at Cleveland State University, Zorain earned a Bachelor's degree in Information Systems in 2022.