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Joanna Kelly has held positions such as Event Manager at ACC Liverpool, Event Coordinator/Front of House Manager at Floral Pavilion Theatre & Conference Centre, Assistant Conference Coordinator at University of Liverpool, and Customer Experience Coordinator at Liverpool and Sefton Chamber of Commerce. Joanna specializes in building customer relationships, managing reception and facilities, using sales and marketing techniques, and analyzing performance data. Joanna also has a background in business administration and management, having obtained NVQ Level 2 and 3 in Business Administration.