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Sarah James is an experienced professional with a diverse background in both legal and customer service sectors. Since April 2018, Sarah has held multiple roles at Acas, including Product Design and Development Officer, Training Delivery Officer, Individual Conciliator, Deputy Helpline Manager, and Helpline Advisor. Prior to this, Sarah worked as a Legal Advisor at Slater and Gordon Lawyers (UK), providing legal advice to trade union members from February 2016 to March 2018. Earlier experience includes positions at Asons Solicitors as a Pre-litigation Fee Earner and at Keoghs as a Fee Earner, as well as extensive managerial roles at Starbucks from July 2005 to February 2015. Sarah holds various law degrees from the University of Liverpool and the University of Central Lancashire, including a Bachelor of Laws (LLB) and a Legal Practice Course.