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Mikael Karlsson is a Senior SAP Consultant at CGI since September 2019 and has held a senior consultant role at Acando since August 2016. Previously, Mikael served as Processledare at Svenska Försäkringsfabriken i Umeå AB from February 2012 to August 2016, overseeing a team of 10-13 employees and developing new work routines based on insurance industry regulations. Prior experience includes roles at Office Management handling customer accounts and invoicing, as well as a ten-year tenure at Fora AB in various capacities including case management of collective insurance agreements and team leadership in multiple projects. Early career experience includes a position at Försäkringskassan managing sickness benefits. Mikael Karlsson holds a degree in Handel & Administration from Finnvedens Gymnasium.