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Gerald Shimamoto has extensive work experience in IT service management. Gerald began their career at Gen-Probe Inc. in 2000, starting as a Systems Administrator and later becoming a Help Desk Supervisor and then a Manager for IS Support. At Gen-Probe, they implemented and managed an ITIL based service management system, improving operational productivity and customer satisfaction. In 2012, they joined Hologic (formerly Gen-Probe) as a Manager for IS User Services. In this role, they built and managed a high-performing support team, developed and monitored KPIs, and implemented a new growth and development plan to increase employee satisfaction. Gerald also played a key role in implementing an ITIL based service management system and refining onboarding and termination processes. In 2020, they joined San Diego County Credit Union as a Service Delivery Manager before joining Acadia Pharmaceuticals Inc. in 2021 as an Associate Manager and later as a Manager for IT Service Desk.

Gerald Shimamoto holds an Associate of Science (A.S.) degree in Business from Imperial Valley College. The duration of their education at this institution is not specified.