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Marcella Jiang is an experienced professional with a strong background in sales support and customer relations. Currently serving as a Sales Support Coordinator at AC Photonics, Inc. since December 2016, Marcella has previously worked at Berlitz Corporation as a Service Representative, where responsibilities included maintaining customer satisfaction and scheduling lessons. Prior experience includes an internship at RMG Selection, focusing on candidate sourcing and client communication, and a managerial role at BAILI Top as GMAT Dept. Manager, where Marcella led training sessions and evaluated team performance. Additionally, Marcella has experience as a TOEFL Tutor, developing teaching materials and implementing lesson plans for students. Academic credentials include a Master of Arts in Arts, Entertainment, and Media Management from King's College London and a Bachelor of Arts in Sociology from Peking University.