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Joshua Kramp is a seasoned professional with extensive experience in business analysis and operations management. As a Business Analyst at AC Lens since October 2020, Joshua applies analytical skills to drive data-related decisions. Prior experience includes serving as the Director of Billing Services at Primary Solutions, where Joshua directed a team of 15, established key performance indicators, and improved operational efficiencies for over 100 customers. Joshua also held roles as Customer Success Educator Supervisor and Software Support Specialist, where responsibilities included leading teams, implementing customer support systems, and enhancing software functionalities. Earlier, Joshua worked as an Operations Support Executive at the Residential Home Association of Marion, Inc., managing accounts receivable and supporting executive meetings. Joshua holds a Bachelor's degree in Business from The Ohio State University Fisher College of Business.