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Rami Shammout is a seasoned professional with extensive experience in customer experience management and account management. Currently serving as Senior Manager of Customer Experience at ADIB - Abu Dhabi Islamic Bank since December 2022, Rami previously held the position of Account Manager at Ethos Integrated Solutions LLC from August 2014 to November 2022, overseeing mystery shopping initiatives and project management. Earlier career roles include Assistant Manager at ZBST trading, where Rami facilitated sales opportunities and ensured compliance, and Import Export Coordinator at Al Nada Group, focusing on supplier negotiations and customs documentation. Rami holds a Bachelor's degree in Business Administration and Management from the American College of Dubai and has completed professional development courses, including a Microsoft Certificate in Office 365 and a leadership challenge in sustainable happiness.