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Xavier Ortiz is an experienced professional in housing operations and customer service, currently serving as the Director of Housing Operations at ABTS Convention Services since April 2022. In this role, Xavier oversees international group housing operations, collaborating with various Housing Bureaus to ensure a seamless booking experience for event attendees. Previously, Xavier worked as a Group Housing Specialist, managing group reservations and ensuring customer satisfaction for multiple conferences. Prior experience includes a role as Front Desk Supervisor/Night Audit at Aloft Hotels, where Xavier utilized various booking and customer review systems. Early in the career, Xavier worked as a cashier at Whole Foods Market. Xavier holds an Associate's degree in Mechanical Engineering from Miami Dade College, completed in 2018.