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Ray Rauch is an experienced executive specializing in customer success and operations, with a track record of driving growth and reducing churn across various organizations. Currently serving as an Advisor at AbstractOps since May 2022, Ray has successfully partnered with cross-functional teams to implement product changes and enhance market fit. Previously, as Head of Customer Success at Northspyre, Ray led a complete organizational rebuild and established crucial forecasting systems. Notable achievements include a 75% reduction in customer churn during tenure as Vice President of Customer Success at Concord and spearheading a significant revenue increase at Tealium, where Ray grew ARR from $9 million to $90 million in under five years. Ray's extensive background spans roles at several technology and SaaS companies, underlining a commitment to customer satisfaction and operational excellence. Ray holds a degree from Indiana University South Bend.