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Luiza Aduan is a highly experienced professional in the field of Customer Success, with a background in various companies such as ESCALA, G4 Educação, SoluCX, and Skore. Luiza specializes in mapeamento and estruturação da jornada do cliente data driven, process optimization, use of work tools, and establishing efficient routines and rituals. With an educational background in Customer Experience and Customer Success leadership, Luiza is dedicated to simplifying Customer Success for entrepreneurs facing challenges in structuring their department.