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Joy Kroll is an experienced professional in project management and customer success, currently serving as an Implementation Project Manager at Absorb Software since January 2025. Previously, Kroll held the position of Senior Customer Success Manager at etrainu from October 2023 to January 2025, and served as the National Training & Development Manager at Rockwear from October 2018 to October 2023, also managing regions as an Area Manager. Additional experience includes being an Area Manager at TAROCASH and holding various managerial roles at Lorna Jane, Supre PTY LTD, and Ella Baché Paris, where Kroll garnered skills in beauty therapy. Kroll's early career began at McDonald's as a Crew Trainer from January 2003 to December 2007. Educational qualifications include a Certificate IV in Beauty Therapy, Certificate III in Beauty Services, and Certificate II in Nail Technology.