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Nesbert Chiwira is an accomplished Senior Service Delivery Manager at Absa Group since December 2019, overseeing service stability across 10 businesses in Africa. Prior experience includes roles as Major Incident Manager at Barclays Africa Group Limited and Barclays, where responsibilities involved coordinating recovery activities for high-severity incidents impacting critical services globally. Nesbert also served as Operations Control Manager at Barclays Global Technology Centre, leading teams dedicated to 24/7 operational support. Earlier career roles include Technical Recovery Manager at GoldenRule Technologies and Service and Processing Manager at Brains Computer Processing. Educational qualifications include certifications from the University of Cambridge and AWS Training and Certification, alongside ITIL training from Hewlett-Packard Singapore and Foster Melliar Training Centre.