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Brittany Lancaster is an experienced professional with a diverse background in support management and customer service. Currently serving as Support Manager at Abrigo since July 2021, Brittany supervises daily operations of 16 direct reports across three product lines and utilizes KPI analysis for coaching. Previous roles include Senior Support Analyst and Support Analyst II at Abrigo, alongside customer service roles at Duke Energy Corporation and Whole Foods Market, where Brittany demonstrated strong customer relations and sales skills. Brittany also has experience in management from a tenure as General Manager at Snoopy's Restaurant and administrative roles at AAA, showcasing a blend of operational leadership and administrative expertise. Brittany holds an Associate's degree in Cloud Infrastructure from Wake Technical Community College.