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Jasmine Austin currently serves as a Quality Assurance Quality Control professional at Above Lending, where responsibilities include developing dispute resolution strategies, consulting with colleagues, attending team calibrations, and providing expert testimony on agent trends. Prior experience includes roles as a Quality Assurance Specialist at Percepta and various customer-facing positions at Four Seasons Hotel, Hilton Fort Lauderdale Beach Resort, and Walt Disney World, where Jasmine focused on reservations and guest services. Jasmine holds a Bachelor of Science degree in Food, Beverage, & Restaurant Management from Johnson & Wales University.