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Thomas Sibley is an experienced Technical Customer Success Manager at Abnormal Security with a rich background in customer success and technical support roles. Previously, Thomas served as a Customer Success Engineer at Agari, where responsibilities included managing complex enterprise customer onboarding and collaborating with various internal teams to enhance security postures. Thomas also held positions as Technical Support Engineer Team Lead and Tech Lead, showcasing skills in incident investigation, managing high-profile accounts, and leading technical events. Thomas's educational credentials include a Master's degree in Information Technology with a focus on Information Security and a Bachelor's degree in Criminal Justice, complementing a robust technical career.