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Brian Herrmann is a Help Desk Analyst at ABI Document Support Services, a position held since July 2019. Prior to this, Brian served as a Technical Service Analyst at Carestream Dental from August 1996 to July 2017, where responsibilities included developing and administering training for tech support representatives and new hires, as well as submitting and tracking software bugs. Brian's educational background includes training in Electrical/Electronics Maintenance and Repair Technology at Redstone Arsenal US Army in 1984 and completing general studies at Center Line High School from 1978 to 1981.