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Charlotte Bottos Flies is a Global IT Service Manager at ABENA Danmark, with previous experience as a Head of customer and IT-Support at Nobia Denmark A/S. Charlotte has a background in IT service delivery and management, with a strong focus on implementing ITIL processes and leading teams to meet KPIs. Charlotte also has experience in sales and marketing, as well as hotel management. Charlotte holds a degree in Leadership and has continued their education in ITIL foundation.