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Elham Baniasadi possesses extensive experience in call center operations and customer relationship management, currently serving as the Samsung Call Center Operation Manager at سفیر آبی آرام - abcallcenter since April 2017. Elham has a strong background in launching and optimizing CRM departments, demonstrated through roles at havayar industrialgroup and Polymer Bushehr industrialgroup, both initiated in July 2015. Additionally, Elham's expertise includes consulting for khatmelli etiad iran (بهزیستی) and establishing a call center at MODIRAN KHODRO from May 2014 to June 2015. Initiating a career as a Call Center Agent at Superpipe International from June 2010 to May 2014 provided a solid foundation for Elham's professional development. Academic qualifications include a Master of Business Administration (MBA) from Shahid Beheshti University, completed between 2013 and 2015.