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Jervy D. has extensive experience in the IT industry, starting as a Microsoft Technical Support Engineer and eventually moving on to roles such as IT Support Engineer, Software Engineer, Technical Team Lead, and Squad Leader. In the current role as Customer Support Team Lead APAC at ABBYY, Jervy leads the team in providing technical and escalation support for B2B customers in the APAC region, ensuring excellent customer experience. Jervy holds a Bachelor of Science in Computer Science from STI College and has certifications in Redhat Administration and Java Programming.