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Joseph Martin Jr. has extensive experience in customer service and management across various industries. Currently serving as Team Lead Customer Experience Representative IV at AbbVie, Joseph has previously held positions such as Restaurant Manager at Outback Steakhouse and Outreach and Support Specialist at Trellis Company, where responsibilities included enhancing support for students at HBCUs, HSIs, and PBIs. Joseph's retail experience includes roles as General Manager and Store Manager at Conn's, and as Assistant Store Manager at Best Buy, focusing on team motivation, operational management, and customer experience enhancement.