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Franklin Valerio possesses extensive experience in IT support and technical services, currently serving as a Desktop Support Technician at ABBTECH since May 2019. Prior to this role, Franklin worked as a Client Field Technical Service Analyst at NTT DATA, Inc. from January 2017 to February 2023, and as an IT Support Specialist at Computing Solutions & Service from January 2004 to February 2023. Additionally, Franklin held the position of Desktop Support Level II at The CSI Companies from June 2016 to January 2017, showcasing a strong background in client support and technical problem-solving.