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Jayne Weston has extensive experience in tax preparation and education, currently serving as an Income Tax Professional at AARP Foundation since January 2021, where responsibilities include assisting low-income seniors with tax returns and future tax planning. Prior to this role, Jayne worked as a Tax Associate at H&R Block and served a two-decade tenure at the Internal Revenue Service in various capacities, including Technical Support Representative and Training Specialist. Jayne possesses advanced IRS/VITA certification and a strong background in communication and written skills, underscored by a Bachelor's degree in Economics and a Master's degree in Education. Notable achievements include serving as a Subject Matter Expert for IRS training materials and maintaining a 98% issue resolution rate during initial customer support calls.