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Melody Z. is an Information Technology Operations Specialist at AAMI since December 2021, with prior experience as a Network Administrator at Community IT Innovators and as an IT Support Specialist at Netwizard Inc. Melody Z. has demonstrated expertise in deploying antivirus software, managing servers and workstations, and maintaining data backups, while also providing extensive help-desk support. Melody Z. possesses a Diploma in Cybersecurity from SecureSet Academy, a Certificate in Office Management, and degrees in Law and Psychology. Additionally, Melody Z. has experience in customer service as a nail technician and as a project manager for Airlink Mongolia LLC, showcasing a diverse skill set across IT and service-driven roles.