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Rachel Shores, MA, PHR, currently serves as the Organizational Development & Talent Business Partner at the American Association of Critical-Care Nurses, leading initiatives like the skills inventory project and Employee Engagement Surveys since April 2024. Prior to this, Rachel was an HR Business Partner & Organizational Effectiveness Consultant at Delta Dental Insurance, where notable achievements included driving Talent Review and Succession Planning efforts and conducting extensive culture assessments that significantly improved engagement scores. Rachel's background also includes pivotal roles at AACN, where foundational talent management functions were established, and at Southern California Edison, where leadership in employee relations and talent strategy was demonstrated. Rachel holds a Bachelor of Arts in Russian Studies from UCLA and a Master of Arts in Organizational Management from Antioch University-Los Angeles, supplemented by business education from Texas McCombs School of Business.