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Cathy Haggerty, CPLP, has a diverse and extensive work experience in various roles related to training and management. Cathy began their career in 1998 at ORIX Financial Services, where they served as a Loss Recovery Manager. There, they managed call center staff, designed and executed training programs, and successfully increased collections.

In 2001, Cathy joined HCA as a Training and Quality Assurance Manager, where they managed trainers and quality assurance professionals. Cathy implemented training for various systems and continuously improved call center staff performance through retraining and management training.

In 2004, Cathy moved to Tenet Healthcare as the National Training Manager, where they led a team of 20 trainers supporting the company's revenue cycle. Cathy worked closely with operations to assess training needs, design learning materials, and utilized Six Sigma methodologies to measure results.

From 2010 to 2014, Cathy worked at Press Ganey Associates as the Education & Training Manager. During their time there, they managed education and training initiatives and contributed to the company's overall success.

Currently, Cathy serves as the Associate Vice President at AAAE, a role they started in March 2023. Additionally, they hold the position of Director of Training.

Overall, Cathy's work experience showcases their expertise in training, management, and assessing and improving staff performance in various industries, including healthcare and financial services.

Cathy Haggerty, CPLP, obtained a Bachelor's degree in Business and Public Administration from the University of Louisville, where they studied from 1992 to 1996. Cathy has also earned certifications including the ATD Virtual Training & Facilitation Certificate from the Association for Talent Development (ATD), which they obtained in February 2022. Additionally, they hold the CPLP certification from ATD, although the specific month and year of its attainment are not provided.