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Shane Collins has extensive experience in sales and customer service, currently serving as an Assistant Supervisor and Senior Sales Agent at The AA (Ireland) since April 2016, where Shane was recognized as AA Ireland Agent of the Year in 2024. Responsibilities include managing complex customer interactions and addressing non-standard policy issues. Previously, Shane worked as a Sales Executive at Thermac Manufacturing, engaging B2B clients, and as a Compliance Analyst at rigneydolphin, ensuring adherence to professional standards. Earlier career roles include a Customer Service Agent and Alarm Technician trainee. Shane holds a Professional Diploma in UX Design from University College Dublin and a Higher National Diploma in Graphic Design from Dublin Design Institute, along with a City and Guilds Diploma in Sound Engineering and Music Technology from Poppyhill School of Recording.