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Gerald Wallace is a skilled Desktop Engineer with extensive experience in software and hardware installations, repairs, and troubleshooting, particularly in Windows operating systems. Since October 2011, Gerald has worked at A3 Solutions, focusing on Windows 7 migration, data recovery, and utilizing Active Directory for permission management. Previous roles include IT Administrator and Computer Technician at BMO Harris Bank, where responsibilities included hardware upgrades, software installations, and virus protection management. Gerald's early experience includes network setup and hardware installation at Remprex, LLC, and repair work at Insight. Gerald holds a Bachelor's Degree in Internet Security Systems and an Associate's Degree in Computer Networking Systems from ITT Technical Institute.