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Samuel Busa has two years of work experience. In 2021, they began working as a Technical Support Specialist for A2 Hosting. In this role, they were responsible for the mitigation of all support requests via chat, email, and telephone, and they followed support policies and procedures as set by management. Samuel also met with management concerning company agendas. In 2019, they began working as a Technical Support Analyst for Trefoil Networks Limited. In this role, they were responsible for Cpanel/WHM administration, WHMCS product billing, configurations, and management, as well as developing Knowledge-base for web hosting solutions.

Samuel Busa received a Bachelor's degree in Computer Science from Nasarawa State University, Keffi in 2018. Samuel has also obtained three certifications - a cPanel & WHM System Administrator I Certification (CWSA-1) from cPanel in March 2022, a cPanel and WHM Administrator Certification from cPanel in September 2020, and a Develop Your Customer Service Skills certification from LinkedIn Learning in an unspecified month.