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Thư Ngô has a varied work experience in the finance and accounting field. They started their career as an Audit Associate at Russell Bedford KTC in August 2012 and later became a Senior Associate Auditor in August 2015. In August 2016, they transitioned to Steadfast Group Limited as an Accountant and held this position until May 2018. From May 2018 to July 2019, Thư worked as an Accounts Payable Specialist at Steadfast Group Limited before being promoted to Accounts Payable Team Lead in July 2019. Currently, they are employed as an Accountant at AS White Global, starting in July 2023.

Thư Ngô completed their Bachelor of Auditing and Accounting degree at the Banking University of Ho Chi Minh City from 2008 to 2012. In 2019, they furthered their education by pursuing a Certified Practising Accountant (CPA) qualification at CPA Australia, specializing in Accounting and Business/Management. Thư Ngô obtained their CPA certification from CPA Australia in February 2023. Moreover, they have also received additional certifications such as "Igniting Emotional Engagement" from LinkedIn in March 2021, and "Counterintuitive Leadership Strategies for a VUCA Environment" from LinkedIn in February 2021.