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Colleen Welch is an experienced Claim Specialist at A.I.M. Mutual Insurance Companies since October 2011, responsible for ensuring compliance with Massachusetts General Law, Chapter 152, and providing support to various stakeholders through diverse communication channels. Prior experience includes a role as Wait Staff at Romano's Macaroni Grill from May 2006 to October 2012, where Colleen honed time management and customer service skills in a fast-paced setting. Colleen also completed internships at Middlesex Superior Court Probation Department and University of Massachusetts Lowell Campus Police, gaining insights into the criminal justice system. Educational qualifications include a Master of Arts in Criminal Justice and a Bachelor of Science in Criminal Justice, both from the University of Massachusetts Lowell.