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Justin Fillion is an experienced Customer Support Manager at Fuze since July 2016, responsible for developing employee support skills, managing customer-impacting incidents, and administering payroll-related duties. Fillion has a strong background in technical support, having progressed through roles including Customer Support Engineer, Team Lead, and Technical Support Engineer, providing coaching, quality assurance, and cross-regional coordination. Prior experience includes leading MakerSpace initiatives at Saint Michael's College and IT Helpdesk support. Fillion's early career included an internship at the New England Cable and Telecommunications Association, where responsibilities included data management for convention registrations. Education includes coursework in Information Systems at Saint Michael's College and a high school diploma from Braintree High School.