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Denisa Piteiu is a Senior Technical Writer with extensive experience in documentation management and product documentation development, currently employed at 8x8 and Evolving Systems since 2022 and 2017, respectively. In these roles, Denisa has overseen the end-to-end management of documentation for complex Customer Value Management and Loyalty software products while specializing in creating comprehensive user guides, operational manuals, and API specifications. Prior experience includes positions such as Development Manager at Raiffeisen Housing Bank and General Manager at Transilvania State Philharmonic, where leadership and strategic development were key responsibilities. Denisa's educational background includes postgraduate studies in Applied Informatics and Development of Entrepreneurial Abilities, as well as engineering qualifications in gas installations and banking.