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Laurel Hays has worked in a variety of roles since 2005. Laurel began as a Phone & Computer Operator & Paging Expert at Answer Network, LLC in 2005. In 2008, they became a Sales Lead & International Sales at Klatt-Jorwic & Associates, where they maintained and grew sales worth millions for a database of 7000+ retail stores. In 2016, they moved to E.A. Langenfeld as a Sales Project Coordinator. In 2019, they joined 86 Repairs as Director of Customer Service, Director of Operations, Community Manager, Community Manager, Trainer & Lead, and Customer Success Manager Lead. In their roles at 86 Repairs, they used a tech-enabled solution to provide on-demand repair management and preventative maintenance.

Laurel Hays attended York Community High School from 2003 to 2006, graduating with a High School Diploma and ranking in the top 2% of their class. Laurel then attended Lewis University from 2006 to 2010, where they earned a Bachelor's degree in Aviation Business Management.