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Rizwan Zaidi is a seasoned professional with extensive experience in training, transformation, and customer experience management across various sectors. Currently serving as Senior Manager Training-Transformation at 7Vals since October 2022, Rizwan also founded Design Think Co, a consultancy focused on human-centered design and social sector transformation. With a rich background at OLX Pakistan and Telenor, Rizwan has specialized in training, quality management, and customer experience enhancement, utilizing skills in change management, product development, and usability audits. Previous roles at Warid Telecom and TRG Customer Solutions involved managing training and development initiatives for large teams, showcasing a commitment to leadership development and operational excellence. Rizwan holds a BS in Computer Science from Mohammad Ali Jinnah University and IGCSE from Manaret Al Sharkiya in Saudi Arabia.