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Nazlin Arysha Norman is an experienced professional in customer service and management, currently serving as the Assistant Manager for Customer Care at 7-Eleven Malaysia since February 2024. Previously, Nazlin held roles at Oxwhite from March 2021 to December 2023, advancing from Customer Experience Executive to Team Lead, focusing on team performance and customer issue resolution. Further experience includes a Customer Service Advisor position at DHL Express Malaysia, where Nazlin enhanced service standards, and a role at Speedhome.com that involved sales and customer support for rental transactions. Early career experience includes a developer internship at HeiTech Padu Berhad, contributing to a health information system for the Ministry of Health Malaysia. Nazlin holds a Bachelor of Technology in Business Information System from Universiti Teknologi PETRONAS, earned between 2014 and 2018.